Do you provide a Certificate of Insurance for my building?
Yes. Simply request one and we’ll send it over. Many NYC buildings require this for vendor access, so let us […]
FAQ
Is Tipping Expected?
Tipping is completely optional and always appreciated. If you’d like to tip, 100% goes directly to your cleaner, paid in […]
Do you offer discounts for recurring service?
Yes. Biweekly and monthly cleanings come with a 10–15% discount off our standard rate. The more consistent your schedule, the […]
What if my pet is anxious or reactive around new people?
Let us know when you book. We ask that anxious or reactive pets be crated or kept in a separate […]
What if something gets damaged during the cleaning?
Every cleaner and Pet Friendly Cleaners NYC carry liability insurance. If anything is damaged, contact us within 24 hours and […]
What areas do you serve?
We currently serve the Lower East Side, East Village, Stuytown, Upper West Side, and Midtown. Not sure if we cover […]
How do I book a cleaning?
Just click “Book Now”, select your service, pick a date and time, and enter your details. The whole process takes […]
What is your satisfaction guarantee?
If anything doesn’t meet expectations, call within 24 hours and we’ll come back and fix it at no charge. Your […]
How do I pay?
We accept all major credit and debit cards. Payment is processed securely online after your cleaning is complete. A card […]
Can I reschedule or cancel?
Yes. We ask for at least 24 hours notice to reschedule or cancel to avoid a fee. Manage your bookings […]