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Find answers to the most common questions about our services.

About Our Service

Yes!  Your cleaner brings everything needed: pet-safe cleaning products, mops, vacuums, and microfiber cloths. Every product is chosen to be safe around pets first, so if you’re looking for eco-friendly or non-toxic cleaning, this covers it. There’s nothing you need to provide.

Absolutely. Yes. Every cleaner is interviewed,  background cand referenced checked before joining our team . We only bring in people we’d trust in our own home.

If anything doesn’t meet expectations, call within 24 hours and we’ll come back and fix it at no charge. Your satisfaction is our top priority.

We currently serve the Lower East Side, East Village, Stuytown, Upper West Side, and Midtown. Not sure if we cover your building? Reach out and we’ll let you know.

Booking & Payments

Just click “Book Now”, select your service, pick a date and time, and enter your details. The whole process takes about 60 seconds. You’ll receive a confirmation email immediately.

Not at all. Many clients provide a key or door code. If your trained friendly pets will be home alone with your cleaner, let us know any care instructions when you book . Your home and pets get the same care whether you’re there or not.

We accept all major credit and debit cards. Payment is processed securely online after your cleaning is complete. A card hold is placed when you book, but you’re not charged until your cleaning is complete.

Yes. We ask for at least 24 hours notice to reschedule or cancel to avoid a fee. Manage your bookings through your online account or by calling us.

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