Privacy Policy – Pet Friendly Cleaners NYC
Last updated: 8/7/2026
Pet Friendly Cleaners NYC (“Company,” “we,” “us,” or “our”) operates petfriendlycleanersnyc.com (the “Site”) and provides residential cleaning services in New York City. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you provide directly:
- Name, email address, phone number, and home/service address, when you book a cleaning or contact us
- Payment information, processed securely through Stripe (we do not store your full card details on our own systems)
- Details you provide about your home or pets to help us prepare for your cleaning (e.g., square footage, pet type, building access instructions)
- Messages you send us through our website, text (via our Quo phone system), or email
Information collected automatically:
- Basic website usage data (e.g., pages visited, browser type) through our website platform, ConvertLabs
- Cookies used for standard website functionality
Photos:
- Our independent cleaning contractors take before/after photos of the cleaning areas in your home for quality documentation. These photos are used internally for service verification and are not shared publicly without your separate consent.
How We Use Your Information
We use the information we collect to:
- Schedule and provide cleaning services
- Process payments
- Communicate with you about your bookings (confirmations, reminders, follow-ups)
- Match your booking with an available independent cleaning contractor
- Improve our services and respond to customer service inquiries
- Comply with legal and tax obligations
Who We Share Information With
We share limited information with third-party service providers who help us operate our business, including:
- Stripe — payment processing
- ConvertLabs — website hosting and booking platform
- Quo — business phone and text messaging system
- Checkr — background check processing for our independent contractors (not applicable to client data)
We do not sell your personal information to third parties.
Independent contractors: Your name, service address, and relevant home/pet details are shared with the independent cleaning contractor assigned to your booking, solely for the purpose of completing your scheduled service.
Data Security
We take reasonable steps to protect your personal information, consistent with the New York SHIELD Act. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information, subject to any legal or contractual obligations requiring us to retain certain records
To make a request, contact us at [email protected].
Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Pet Friendly Cleaners NYC Email: [email protected] Phone: 929-709-0662